Frequently Asked Questions
Find out 'What', 'When', 'Who' and 'How'

 What is a domain name?

 Why should I use CInames.com?

 What can I do with my domain name?

 Which type of domain should I have?

 Why should I register my choosen domain name with more than one suffix?

 What if your name is already taken?

 What services do I get as standard?

 What extra services can I get?

 Domain name registration rules?

 Why is CInames.com World Names so important?

 What is involved in setting-up a domain name?

 How long does name registration take?

 How much will it cost me per domain name?

 What is Cyber-squatting?

 Local registration .gg and .je?

 What servers do we use?

 Where are our servers based?

 What capacity do our servers have?

 What is a domain name?
Just like your home address, your domain name address are the details that you give out so your 'home' or web page on the Internet can be found. To make this easier the details you give out to someone wanting to find your web page should be relevant, your name or company name etc. This is in fact the sole reason why the Internet address system came into being. A domain name is simply a human friendly translation of an IP network address (Internet protocol). So rather than your Internet address being 193.948.37.4, it can be 'www.yourname.com', far easier. The www. or http: is considered not to be part of your Internet address. This code is used to describe what type of service you are using ie www. is using the Internet service called world wide web.
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 Why should I use CInames.com?
We are the most competitively priced and proficient Internet domain name registration and ancillary service specialist. We are able to achieve this with greater incisive efficiency than our competitors by utilising our expertise in web application development and integral knowledge of the fundamental workings of the Internet. We are also in a unique tax position that allows us to register domain names VAT free, i.e. we do not charge you 17.5% value added tax, leaving you almost one fifth of the way to securing another name for free. You will also not have to go through the rigmarole of claiming the VAT back. We offer all the main domain name registration services as standard, which you may very well pay extra for using other companies. We provide free telephone support and we promise there are no hidden costs, (such as transfer charges etc). We also offer additional services through our sister company byteart.com, such as web design, web hosting and many more, giving you a one stop shop for your e-commerce needs.
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 What can I do with my domain name?
The following functions are all available to you in our standard package:
Web forwarding
This function allows you to use your domain name with web space you already have on the Internet. Whenever someone enters your domain address onto the Internet, they will automatically be redirected to your existing web pages. The target address can be changed by us for free at any time.


Domain Parking
This service is for internet domain names that have been registered but as yet have no immediate use. Parking literally means that the domain name that has been registered in your name will be held on our system (parked) until such time as it is required, when you look up your name on the internet ie www.yourname.com our CInames.com parking page will appear.

Domain Transfers
If for some reason you wish to transfer your domain name to another hosting company we will complete the transfer free of charge.
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 Which type of domain should I have?
The majority of the Internet world favour a .com domain name address. It has by far the most listings world-wide and .com as you know has a far greater association to the Internet than country specific listings. A .com address also carries more kudos, as well as giving your company (no matter what the size) a global image. We do also provide country specific or National domain addresses such as .co.uk for the UK, fr, for France, .dk for Denmark etc, but there can be restrictions imposed by certain countries governing bodies, such as having to be registered as a company or produce a trademark to hold the domain name address. To find out more about foreign domain registration please click on our World Names Service button (on our home page) or get in touch with us directly via our contact page.
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 Why should I register my choosen domain name with more than one suffix?
Anyone can register any name in as many countries as it is possible, it is a first come first serve system. It is important to ensure that a competitor does not benefit from your advertising or branding by registering www.yourcompanyname.co.uk when yor address is just www.yourcompanyname.com. There is no standard to the amount of cover a company will give it's self but registering the .com, .net and the companies national domain is essential ie .co.uk.
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 What if your name is already taken?
If someone has already registered your desired name with the .com suffix there are many alternative suffix's that can be registered. There follows a short list with a brief description;.co.uk Companies, partnerships etc. ltd.uk Limited companies .plc.uk Plc companies .org.uk Charities and organisations There is also the option of top level generic domain names; .org Charities and organisations.net Usually used by computer Internet related companies, but is a very good alternative to a .comAvailability in all these name spaces can be checked on our home page.If someone has already registered your desired name with the .com suffix there are many alternative suffixs that can be registered.
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 What services do I get as standard?
This function allows you to use your domain name with web space you already have on the Internet. Whenever someone enters your domain address onto the Internet, they will automatically be redirected to your existing web pages. The target address can be changed by us for free at any time.

Domain Parking
This service is for domains that have been registered but as yet have no immediate use. Parking literally means the domain name that has been registered to will be held on our system (parked) until such time it is required.

Domain Transfers
If for some reason you wish to transfer your domain name to another hosting company we will complete the transfer free of charge.
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 What extra services can I get?
We have the technical capability to arrange any type of extra E-mail or Web related services, please do not hesitate to contact us with any questions.
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 Domain name registration rules?
There are a variety of very basic rules when registering an Internet domain name or the relevant registrar will not recognise the name, these are:

For .com .net and .org domain names

  1. .com - recommended for commercial and personal sites
  2. .net - recommended for companies involved in Internet related business or Internet infrastructure
  3. .org - recommended for non-profit organisations
  4. Must have at least 3 characters, but less than 63, not including the suffix ie .com,.net etc (we would recommend a total of not more than 26)
  5. Use only letters, numbers or dashes.
  6. Not case sensitive (capitals or smaller caseis irrelevent).
  7. Cannot begin or end with a dash.
    For .co.org or .co.uk domain names

  1. .co.uk - recommended for both commercial and personal sites.
  2. .org.uk - recommended for both commercial and personal sites.
  3. Must have at least 3 characters, but less than 23, not including the suffix i.e .co.uk and org.uk.
  4. Use only letters, numbers or dashes.
  5. Not case sensitive (capitals or smaller case is irrelevent).
  6. Cannot begin or end with a dash.
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 Why is CInames.com World Names so important?
The majority of people will automatically type in their native countries specific suffix in our case .co.uk (with the exception of America's world recognised .com) to find the web site of their choice. This is especially the case when the site visitor does not speak English, a French man trying to track down your UK company on the internet would almost certainly type www.yourcompanyname.fr (so he can view your site in French).
We have set up our CInames.com World Service so you can register your company's name in countries where you already do, or could do business in the future. This guarantees that you can be located on the internet using your companies official name in what ever country you want.
Considering the expansion of the internet over the last five years and the amount of E-commerce that now takes place, we feel that this is a very important service for us to offer for any company seriously considering or already trading in foreign markets via the internet.
To ascertain your exact requirement we feel that it is important to talk about what sort of international cover is essential for you to have long term without the expense of a blanket registration, but also assuring that no opportunities are missed. We therefore have outlined a few details below for you to consider when thinking about what country registration's you may require as well as the list of countries we offer registration in.
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 What is involved in setting-up a domain name?
We prepare encrypt and send your choice of name and registration details directly over the Internet to the relevant naming authorities. Once confirmation has been received back from the registrars we can then set up your domain name on our four mirrored (x2) name server computers which are permanently connected to the Internet.
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 How long does name registration take?
Once your order has been taken and payment has been approved CInames.com will automatically request the registration of your chosen name(s) from the relevant naming authority. At the same time any email or web forwarding addresses you have specified will also be set on our systems ready for the activation of your name(s). The time taken for registration to be completed varies by registry but can be anywhere between 48 hours to 2 weeks (see Channel Island domains). To check if your name has been activated yet simply search for it using the front page of the CInames.com's web site.
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 How much will it cost me per domain name?
We are constantly trying to reduce the cost of domain names so to get up to date information please look at the prices page
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 What is Cyber-squatting?
Although this phrase sounds very technical it is in fact very simple to explain. A cyber squatter is someone who registers a domain name in the hope of selling it on for more money to a company organisation or individual to whom the domain name would have more relevance. If you are a company or have a trademark and a cyber squatter has taken your name and all the alternative suffix's with the obvious purpose of selling it on to you at a profit, it may well be worth contacting the WIPO (World Intellectual Property Organisation) to find out whether your case would qualify for investigation. We would also advise that you contact us as we have experience lawyers in this field that could help you come to some arrangement in or out of court.
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 Local registration .gg and .je?
The local domain names that we offer which cover the Channel Islands are .je and .co.je covering Jersey and .gg and .co.gg covering Guernsey and are for two years.
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 What servers do we use?
Fully mirrored RAID unix servers running BIND and Sendmail.
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 Where are our servers based?
In a dedicated server enviroment in St Peter Port, Guernsey
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 What capacity do our servers have?
All connected to the Internet backbone through the SGS Group. We presently have the capacity to register 5 million domain names.
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Contact details: ( 01534 ) 515 414 Jersey, ( 01481 ) 247033 Guernsey

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